At Nuvolt.in, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

You may request a return if the product:

• Is damaged, defective, or arrives in a faulty condition.
• Is incorrect or different from what was ordered.
• Is unused, unwashed, and in its original condition.
• Is returned with its original packaging, tags, accessories, manuals, and invoice (where applicable).

We reserve the right to reject returns that do not meet these eligibility criteria.

2. Return Timeframe

Return requests must be initiated within 24 hours of receiving your order.

Requests submitted after this period may not be be eligible for return unless the product is damaged, defective, incorrect, or otherwise required by applicable law.

3. How to Request a Return

To initiate a return, please contact us at:

Email: contact@nuvolt.in

Please include:

• Your order number
• Product name
• Reason for the return
• Photos or videos of the product (required for damaged, defective, or incorrect items)

Our support team will review your request and provide further instructions.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If your return is approved:

• The refund will be issued to your original payment method.
• Refunds are generally processed within 5–7 business days after approval.
• The time taken for the amount to reflect in your account depends on your bank or payment provider.

5. Exchanges

We offer exchanges for:

• Damaged products
• Defective products
• Incorrect items received

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery by emailing contact@nuvolt.in with:

• Your order number
• Clear photos or videos of the product
• Photos of the packaging and shipping label (if applicable)

After verification, we will arrange a replacement or refund, as appropriate.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Customized or personalized products
• Gift cards
• Digital products or downloadable content
• Clearance or final sale items
• Products damaged due to misuse, improper handling, or normal wear and tear
• Hygiene-sensitive products that have been opened or used

8. Return Shipping Costs

• If the return is due to our error (such as a damaged, defective, or incorrect item), Nuvolt.in will bear the return shipping costs.
• For returns due to a change of mind or other customer-related reasons (where accepted), the customer may be responsible for the return shipping charges unless otherwise stated.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible and the order will instead be subject to this Return and Refund Policy.

10. Refund Exceptions

Refunds may be declined if:

• The returned product is not in its original condition.
• Required components or accessories are missing.
• The product shows signs of misuse or damage caused after delivery.
• The return request does not meet the eligibility requirements outlined in this policy.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: contact@nuvolt.in

Business Address: [BUSINESS ADDRESS]

By placing an order with Nuvolt.in, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.